P2p cycle in sap5/28/2023 Once the product is received by the customer or the service delivered, the business generates and sends the invoice to the customer for payment. The business sends the invoice(s) to the customer The goods are then shipped to the customers or the service is provided on the specified date and time. The O2C cycle starts the moment a customer places an order for any products or services.Īfter the order is placed, the business either prepares the goods for shipment or organizes a service appointment with the customer. These, in turn, impact your revenue, business growth, and customer retention rates. ![]() Optimizing the O2C process is crucial as they influence your bottom line and shape your customer relationships. This includes handling all aspects of the transaction, such as shipping the merchandise, receiving money, making invoices, and reporting. The order to cash cycle, often known as the O2C or OTC cycle, describes how your company receives, processes, manages, and completes customer orders.
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